Complaints and Resolution Form

This form is intended for use only where informal resolution with the school has been attempted and has not resolved the concern.

Parents and carers are asked to raise concerns informally with the school in the first instance, as many issues can be resolved quickly through discussion. If informal resolution has not yet been attempted, this should be done before proceeding through the formal stages of the Concerns, Complaints and Policy.

The informal stage may only be bypassed in exceptional circumstances. For example, where the nature of the concern means it is not appropriate to attempt informal resolution.

Informal: School Level Resolution

In most cases, concerns can be resolved informally by speaking directly to one of the following:

* Your child’s class teacher or form tutor
* A member of the pastoral or year team
* Your child’s subject teacher (for concerns relating to a specific subject or lesson)

Formal Stages

Stage 1 - School‑Level Investigation: Escalation to the Principal / Head of School.
Stage 2 - Trust‑Level Investigation: Escalation to the Trust to facilitate an independent investigation
Stage 3 - Complaints Panel Review: Escalation to an independent Complaints Review Panel.

Your full name* House number and street name* Postcode* Email address* Telephone number*

Please select your preferred contact method from the options below.*EmailTelephone callI don't mind

We will respond to your enquiry during the school day (Mon-Fri). What would be your preferred time slot for contact?*Mornings (8am to 12noon)Afternoons (12noon to 3.30pm)I don't mind

Child's full name* Child's Year Group (if known) Your relationship to the child Please select the academy (school) your complaint relates to.* Please use the drop‑down list below to select the stage of the formal process you are raising your complaint at.* ACTION TAKEN: Please use the box below to briefly outline the steps taken so far to resolve the issue. Include who you have spoken to, who else has been involved, relevant dates and times, and the outcome at each stage (maximum 250 words).* YOUR COMPLAINT: Please use this box to explain which aspects of the outcome (Informal, Formal Stage 1, or Formal Stage 2) you remain dissatisfied with, and why (maximum 250 words).* RESOLUTION: Please explain the outcome you believe would resolve your complaint, how you think this could be achieved, and how it would benefit your child’s learning experience and that of other children (maximum 250 words). Where additional information is required due to the complexity of the complaint, the investigating officer will contact you directly.*

Thank you for taking the time to provide this information. We appreciate your engagement with the process and hope to work in partnership with you to fully understand your concerns and identify a fair and appropriate resolution.

If you require support to complete this form, please contact complaints@gosforthgroup.org.uk.

Gosforth Group

Complaints and Resolution Form

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